At Homepulsse.store, we understand that your home is your private sanctuary. We are committed to protecting the personal data you share with us while upgrading your lifestyle with our appliances. This policy explains how we collect, store, and safeguard your information in compliance with Pakistan’s data protection laws.
1. Information We Collect
To provide a seamless experience from “Click to Kitchen,” we collect:
- Identity Data: Full name and CNIC (required for high-value appliance warranties and tax compliance).
- Contact Data: Delivery address, active phone number, and WhatsApp for coordination.
- Technical Data: IP address and device type to ensure our website performs optimally on your hardware.
- Appliance Data: Models purchased, serial numbers, and installation dates to manage your warranties effectively.
2. How We Use Your Data
We use your information strictly for:
- Order Fulfillment: Delivering your appliances and managing professional installation services.
- Warranty Management: Keeping a digital “pulse” on your product’s health and notify you of maintenance or service recalls.
- Customer Support: Providing real-time assistance via WhatsApp regarding product operations or troubleshooting.
- Legally Required Reporting: Complying with FBR and other regulatory requirements for high-value electronic transactions.
3. Sharing with Third Parties
We only share your data with essential partners:
- Logistics Partners: Reliable heavy-cargo couriers who need your address and contact for delivery.
- Certified Installers: Third-party technicians who visit your home for appliance setup.
- Payment Gateways: Secure processors like JazzCash, EasyPaisa, or direct bank portals. We do not store your full credit/debit card numbers on our servers.
4. Data Retention & Deletion
In accordance with the 2025 Privacy Reforms:
- We only keep your data for as long as necessary to fulfill the purpose of purchase or warranty.
- Right to be Forgotten: You may request the deletion of your account and personal data at any time, provided there are no active warranty claims or legal obligations.
5. Security Measures
Homepulsse.store uses AES-256 encryption for all sensitive data. Since we deal with large appliances, we also ensure that our physical delivery teams follow strict code-of-conduct protocols to respect your home’s privacy during delivery and installation.
6. Cookies & Tracking
We use cookies to remember your “Wishlist” and to analyze which appliances are trending in different cities of Pakistan. You can disable cookies in your browser settings, though it may limit some features of the store.
7. Marketing Communications
We will only send you promotional SMS or emails regarding new appliance launches if you have explicitly “Opted-In.” You can “Opt-Out” at any time by replying “STOP” to our messages.